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Pop in your favorite Peptide Lip Treatment or Tint and carry everywhere you go.
( NO LIP )

Shipping Policy

A. Domestic Shipping Services

Shipping Method	Applicable Items	Shipping Fee
Standard	iPhone cases	$6.87

 

B. Processing & Shipping Time

Processing Time:
Orders are generally processed within 1-3 business days. During peak seasons or holidays, processing may take longer, so we appreciate your patience.

Shipping Time:

• Domestic Standard Shipping: Estimated delivery within 5-10 business days.

Delivery times may vary due to customs procedures or holidays.

Note:
The estimated delivery date of your order is calculated by adding the Processing Time and the Shipping Time.

Order Tracking:
Once your order has been shipped, you will receive a tracking number via email within 1-5 business days.

D. Returns & Refunds Policy

We accept returns and refunds within 30 days from the date of your order. To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be in its original packaging.

To initiate a return or request a refund, please contact us at support@olivracasa.com.

Contact Information

Address: 98 Pecan Lane, Los Angeles California 90029, United States.

Email: support@olivracasa.com

Payment Policy

We accept payments through credit card, debit card, and PayPal.

Accepted Payment Methods:

• Visa
• American Express
• Mastercard
  
• JCB
• Discover

All transactions on our website are fully secured. We use SSL encryption technology to protect your personal and payment information, ensuring a safe shopping experience.

Contact Information

Address: 98 Pecan Lane, Los Angeles California 90029, United States.

Email: support@olivracasa.com

Refund & Return Policy

Thank you for shopping with OlivraCasa!
By placing an order, you confirm that you have read, understood, and agreed to the following policies.

30-Day Return Window

We offer a 30-day return policy, meaning you have 30 days after receiving your order to request a return or exchange.

To be eligible, your item must be:

- In the same condition as when you received it

- Unused

- With all original tags and packaging

Accompanied by proof of purchase (order confirmation email or receipt)

Once your order is completed, you’ll receive a confirmation email containing your purchase details, which serves as proof of purchase.

Accepted Reasons for Return or Exchange

We’re happy to offer replacements or exchanges for the following cases:

1. Defective Item Received

If you receive a defective item, simply send us photos of the product along with your order number via email.
We’ll send you a free replacement right away.
You don’t need to return the defective item—just provide clear photos.

2. Wrong Size or Wrong Design Sent

If you received the wrong size or design, please double-check your order details.
Many customers accidentally select the wrong size when placing an order without reviewing the size guide.
If you ordered the correct size but still received the wrong one, we’ll happily send a free replacement.
Just share photos with us and we’ll take care of it.

How to Request a Return or Exchange

To start your return or exchange:

Contact us at support@olivracasa.com to get approval and instructions.

Once approved, we’ll provide the return address and detailed steps.

⚠️ Please do not send any items back without our authorization.
Unauthorized returns will not be accepted.

You are responsible for covering the return shipping cost unless the issue was our fault.

If you have any questions, feel free to email us anytime at support@olivracasa.com

Damaged or Incorrect Items

Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us immediately so we can review the issue and make it right.

When We Cannot Accept Returns or Refunds

We cannot accept returns, exchanges, or refunds in the following situations:

Damage caused by the customer

You ordered the wrong item or changed your mind

Wrong size chosen by the customer (unless the wrong size was sent by us)

Please contact us first for assistance — we’ll guide you step-by-step.
Do not return your purchase unless we approve it.

Refunds

Once we receive and inspect your return, we’ll let you know whether your refund has been approved.
If approved, a refund will be issued to your original payment method within 3 business days.

Please note that your bank or credit card provider may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at support@olivracasa.com

Additional Information

If we cannot send a replacement, a refund will be issued for items damaged by the manufacturer or shipping carrier.

Replacement products are usually shipped immediately after your request is approved.

Failed deliveries due to an incorrect address, customer absence, refusal to receive the parcel, or loss after confirmed delivery by the carrier are not eligible for refunds.

Address: 98 Pecan Lane, Los Angeles California 90029, United States.

Email: support@olivracasa.com