FAQs

What is your return policy?

We accept returns within 30 days of receiving your order.
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Can I cancel or modify my order after placing it?

Once an order is placed, it is processed quickly. You can cancel within 12 hours, but after this period, we cannot process cancellations to ensure timely delivery.

To cancel, please contact us at support@olivracasa.com.

How long will it take to receive my order?

Processing: 1-3 business days (may be longer during peak times).
Shipping: Domestic Standard Shipping : 5-10 business days

Do you offer tracking for my order?

Yes! Once your order has shipped, you will receive a tracking number via email to monitor the status of your delivery.

How are shipping fees calculated?

Shipping fees are based on the weight of your order and delivery location. You can view the total shipping cost at checkout before confirming your order.

What payment methods do you accept?

We accept major credit and debit cards, including Visa, MasterCard, and American Express, as well as PayPal for secure payments.

 

Contact Information

Address: 98 Pecan Ln, Van Vleck, TX 77482, United States

Email: support@olivracasa.com