Shipping policy
Shipping Policy
A. Domestic Shipping Services
| Shipping Method | Applicable Items | Shipping Fee |
|---|---|---|
| Standard | iPhone cases | $6.87 |
B. Processing & Shipping Time
Processing Time:
Orders are generally processed within 1-3 business days. During peak seasons or holidays, processing may take longer, so we appreciate your patience.
Shipping Time:
- Domestic Standard Shipping: Estimated delivery within 5-10 business days.
Delivery times may vary due to customs procedures or holidays.
Note:
The estimated delivery date of your order is calculated by adding the Processing Time and the Shipping Time.
Order Tracking:
Once your order has been shipped, you will receive a tracking number via email within 1-5 business days.
D. Returns & Refunds Policy
We accept returns and refunds within 15 days from the date of your order. To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be in its original packaging.
To initiate a return or request a refund, please contact us at support@olivracasa.com.
Return Shipping Fees:
Customers are responsible for return shipping costs unless the item arrives damaged or defective.
Refund Process:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 5-7 business days.
Contact Information
Address: 98 Pecan Ln, Van Vleck, TX 77482, United States
Email: support@olivracasa.com