Return Policy
Refunds Policy
At Olivra Casa, customer satisfaction is our top priority. If you encounter any issues with your order or product, we are here to assist you. Eligible conditions for a refund include:
- Dissatisfaction with the product
- The product is defective or not as described
- The product does not match what was shown on the website
To request a refund, simply reach out to us via email at support@olivracasa.com, including your order number and the reason for your request. If the issue is on our part, we will process a full refund immediately, without requiring you to return the product.
Key Refund Details:
- Refund eligibility: Refund requests must be made within 30 days from the date of purchase.
- Processing time: Refunds will be processed within 3 business days once approved.
- Refund amount: Refunds will only cover the product’s purchase price. Please note that shipping fees and taxes are non-refundable.
Haven’t received your refund yet?
If the refund isn’t showing up in your account:
- Check your bank account to ensure the refund has been processed.
- Contact your credit card provider as processing times can vary.
- Reach out to your bank to verify if the refund is pending.
If you’ve completed these steps and still have not received your refund, please contact us at support@olivracasa.com for further assistance.
Replacements Policy
If the product is defective or there is an error on our part, we will gladly provide a replacement at no additional cost. To request a replacement:
- Send a support request to support@olivracasa.com.
- Attach a photo of the faulty product.
- Once verified, our team will promptly issue a replacement.
Returns & Refunds Exceptions
Please note that we do not accept returns, refunds, or replacements in cases of user error, including but not limited to:
- Incorrect selection of size, design, or color
- Change of mind after purchase
Cancellation Policy
You can cancel your order within 12 hours of placing it. After this period, cancellations are no longer possible as we begin processing and preparing your order for shipment.
How to cancel your order: To cancel, please email us at support@olivracasa.com with your order number within the 12-hour window.
If the cancellation period has passed, your order will proceed as scheduled, and our Refunds Policy will apply.
Contact Information
Address: 98 Pecan Ln, Van Vleck, TX 77482, United States
Email: support@olivracasa.com