BURGA Phone case - Plastic Sky

• 1 x Phone Case

Shipping Policy

A. Domestic Shipping Services

B. Processing & Shipping Time

Processing Time:
Orders are generally processed within 1-3 business days. During peak seasons or holidays, processing may take longer, so we appreciate your patience.

Shipping Time:

• Domestic Standard Shipping: Estimated delivery within 5-10 business days.

Delivery times may vary due to customs procedures or holidays.

Note:
The estimated delivery date of your order is calculated by adding the Processing Time and the Shipping Time.

Order Tracking:
Once your order has been shipped, you will receive a tracking number via email within 1-5 business days.

D. Returns & Refunds Policy

We accept returns and refunds within 30 days from the date of your order. To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be in its original packaging.

To initiate a return or request a refund, please contact us at support@olivracasa.com.

Contact Information

Address: 98 Pecan Ln, Van Vleck, TX 77482, United States

Email: support@olivracasa.com

Payment Policy

We accept payments through credit card, debit card, and PayPal.

Accepted Payment Methods:

• Visa
• American Express
• Mastercard
  
• JCB
• Discover

All transactions on our website are fully secured. We use SSL encryption technology to protect your personal and payment information, ensuring a safe shopping experience.

Contact Information

Address: 98 Pecan Ln, Van Vleck, TX 77482, United States

Email: support@olivracasa.com

Refunds Policy

At Olivra Casa, customer satisfaction is our top priority. If you encounter any issues with your order or product, we are here to assist you. Eligible conditions for a refund include:

• Dissatisfaction with the product
• The product is defective or not as described
• The product does not match what was shown on the website

To request a refund, simply reach out to us via email at support@olivracasa.com, including your order number and the reason for your request. If the issue is on our part, we will process a full refund immediately, without requiring you to return the product.

Key Refund Details:

• Refund eligibility: Refund requests must be made within 30 days from the date of purchase.
• Processing time: Refunds will be processed within 3 business days once approved.
• Refund amount: Refunds will only cover the product’s purchase price. Please note that shipping fees and taxes are non-refundable.

Haven’t received your refund yet?

If the refund isn’t showing up in your account:

1. Check your bank account to ensure the refund has been processed.
2. Contact your credit card provider as processing times can vary.
3. Reach out to your bank to verify if the refund is pending.

If you’ve completed these steps and still have not received your refund, please contact us at support@olivracasa.com for further assistance.

Replacements Policy

If the product is defective or there is an error on our part, we will gladly provide a replacement at no additional cost. To request a replacement:

1. Send a support request to support@olivracasa.com.
2. Attach a photo of the faulty product.
3. Once verified, our team will promptly issue a replacement.

Returns & Refunds Exceptions

Please note that we do not accept returns, refunds, or replacements in cases of user error, including but not limited to:

• Incorrect selection of size, design, or color
• Change of mind after purchase

Cancellation Policy

You can cancel your order within 12 hours of placing it. After this period, cancellations are no longer possible as we begin processing and preparing your order for shipment.

How to cancel your order: To cancel, please email us at support@olivracasa.com with your order number within the 12-hour window.

If the cancellation period has passed, your order will proceed as scheduled, and our Refunds Policy will apply.

Contact Information

Address: 98 Pecan Ln, Van Vleck, TX 77482, United States

Email: support@olivracasa.com